AZJili Privacy Policy – How We Protect Your Data

1. Introduction

AZJili operates an online gaming platform designed for Filipino players, offering slots, live casino, and eBingo in Philippine Peso. When you register an account and use our platform, you share personal information with us. This Privacy Policy explains clearly what information we collect, how we use it, and the steps we take to keep it safe.

By registering on AZJili, you acknowledge that you have read and understood this policy. If you have questions about how your data is handled, you can reach our support team at any time through the platform.

2. What We Collect

We collect only the information necessary to operate your account and comply with applicable obligations. This falls into two broad categories: information you provide directly and information collected automatically.

Information you provide:

• Full legal name and date of birth
• Philippine contact number and email address
• Government-issued Philippine ID (submitted during KYC verification)
• Payment method details for PHP deposits and withdrawals
• Account preferences and communication settings

Information collected automatically:

• IP address and general location data
• Device type, operating system, and browser version
• Session activity, pages visited, and features used
• Transaction history including deposits and withdrawals
• Game activity logs

3. How We Use Your Data

AZJili uses your personal information for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity, and processing login requests through OTP.
• Transactions: Processing PHP deposits and withdrawals through supported Philippine payment channels, including local e-wallets and bank transfers.
• Security: Detecting and preventing unauthorised access, fraud, duplicate accounts, and suspicious activity on the platform.
• Compliance: Meeting obligations that apply to online gaming platforms, including identity verification and anti-money laundering checks.
• Customer support: Responding to your queries, disputes, and account-related requests.
• Responsible gaming: Monitoring play patterns to support the self-management tools available in your account and to identify accounts that may need intervention.
• Platform improvement: Analysing session and usage data to improve features, game performance, and the overall experience on the platform.
• Communications: Sending account-related notifications such as transaction confirmations, security alerts, and updates to platform policies.

We do not use your data to make fully automated decisions that significantly affect you without the ability to request human review.

4. Sharing Your Data

AZJili does not sell or rent your personal data to third parties. We may share your information in limited circumstances:

• Payment processors: To facilitate PHP transactions through local banks and Philippine e-wallet providers. These partners process your payment data under their own security standards and only for the purpose of completing your transaction.
• Game providers: Third-party game studios whose titles appear on the platform may receive anonymised session data for game performance and fairness purposes. They do not receive your personally identifiable information.
• Identity verification services: KYC providers process your submitted ID documents to confirm your identity. These providers are bound by confidentiality agreements.
• Legal and regulatory authorities: Where required by applicable law or in response to a valid legal request, AZJili may disclose account information to relevant authorities.

5. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterward to meet any outstanding legal or compliance obligations. The general retention approach is:

• Account information is retained for the duration of your account's active status.
• Transaction records, including deposit and withdrawal history, are retained for a period required to meet financial record-keeping standards.
• KYC documents are stored securely and retained for the minimum period required, after which they are securely deleted.
• If your account is closed at your request, personal data not required for legal compliance will be deleted or anonymised within a reasonable timeframe.
• If your account is closed due to a breach of our Terms & Conditions, relevant records may be retained to support any investigation or legal process.

6. Security Measures

AZJili takes the security of your personal data seriously. The platform uses several layers of protection to reduce the risk of unauthorised access or data breaches:

• SSL encryption: All data transmitted between your device and AZJili servers is encrypted using SSL/TLS protocols.
• OTP authentication: Login and sensitive account actions require one-time password verification sent to your registered contact number, reducing the risk of account takeover.
• Access controls: Only authorised AZJili personnel have access to player data, and access is restricted by role and necessity.
• Session monitoring: Unusual login activity — such as access from an unrecognised device or location — may trigger a security alert or additional verification step.
• Secure storage: Player data is stored on secured servers with regular security reviews.

While AZJili takes all reasonable precautions, no online platform can guarantee absolute security. You are also responsible for keeping your login credentials private and not sharing your password with anyone. If you suspect your account has been compromised, contact support immediately.

7. Cookies and Tracking

AZJili uses cookies and similar technologies to keep the platform running smoothly and to understand how players use the site. Cookies are small files stored on your device when you visit the platform.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These handle session management, login state, and security checks. You cannot opt out of these without affecting how the platform works.
• Analytics cookies: Help us understand which pages are visited most, how long sessions last, and where players encounter issues. This data is used in aggregate and is not linked to individual identities.
• Preference cookies: Remember your platform settings such as language preferences and display options so you don't have to reset them each visit.

Most browsers allow you to manage or block cookies through your settings. Blocking essential cookies may prevent some parts of the platform from working correctly. Analytics and preference cookies can be disabled without affecting core functionality.

8. Your Rights

As an AZJili player, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you at any time.
• Correction: If any of your personal information is inaccurate or out of date, you can update it through your account settings or by contacting support.
• Deletion: You can request that your personal data be deleted. We will action deletion requests promptly, subject to any retention requirements we are obliged to follow.
• Restriction: In certain circumstances, you may request that we limit how your data is used while a concern is being resolved.
• Portability: You may request a copy of your account data in a readable format for your own records.
• Withdrawal of consent: Where data processing is based on your consent, you can withdraw that consent at any time by closing your account or adjusting your communication preferences.

To exercise any of these rights, contact the AZJili support team through the platform. Requests are reviewed and actioned within a reasonable timeframe. We may need to verify your identity before processing certain requests.

9. Minors

AZJili is strictly for players who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by someone under the minimum age, that account will be immediately closed and any associated data will be deleted.

If you believe a minor has registered an account on AZJili, please contact our support team immediately so we can take action.

10. Policy Updates

AZJili may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. When material changes are made, the updated policy will be published on this page with a revised effective date.

We encourage you to review this page periodically. Continued use of the AZJili platform after an update is posted constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and request account closure through support.

11. Contact Us

If you have questions, concerns, or requests related to your personal data or this Privacy Policy, you can reach the AZJili support team through the platform's help section. Our team is available to assist players from Manila, Quezon City, Cebu, Davao, and anywhere else in the Philippines.

You can also visit our FAQ page for answers to common questions about your account and how your data is managed.

Contact email: [email protected]